Privacy Policy
Last updated: July 24, 2025
This Privacy Policy describes how Varun Electric Bikes ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from https://us.varunebike.com (the "Site").
SECTION 1 – What Do We Do With Your Information?
When you purchase something from our store, we collect the personal information you give us, including your name, address, email address, and payment details. To protect you from fraud, we may verify your information using secure third-party tools like Signifyd.
When you browse our store, we automatically receive your computer’s IP address to better understand your browser and operating system.
Email marketing (if applicable): With your explicit consent, we may send you emails about our store, new products, and other updates.
SECTION 2 – Consent
By providing your personal information to complete a transaction, verify your card, or return a purchase, we imply that you consent to our collecting and using it for that purpose only. If we need your information for a secondary purpose, like marketing, we will ask you directly for your consent.
How to Withdraw Consent: You may withdraw your consent anytime by contacting us at support@varunebike.com.
SECTION 3 – Disclosure
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – Shopify
Our store is hosted on Shopify Inc., which provides us with an e-commerce platform. Your data is stored through Shopify’s secure data storage systems, protected by firewalls.
Payment: If you choose a direct payment method, Shopify securely stores your card data in compliance with PCI-DSS standards. Payment data is encrypted and only stored long enough to complete your transaction.
SECTION 5 – Third-Party Services
We use third-party providers only to the extent necessary to provide our services (e.g., shipping, payments, analytics). Their privacy policies govern the way your data is used.
Some third parties may be in other jurisdictions. When you proceed with such services, your data may be subject to foreign laws.
SECTION 6 – Security
We protect your personal data with industry-standard SSL encryption and AES-256 encryption. We comply with all PCI-DSS standards to ensure secure data transmission and storage.
SECTION 7 – Cookies
We use cookies to optimize your experience. You can choose to opt out of cookies by adjusting your browser settings.
- _session_id – stores session data
- _shopify_visit – tracks visits
- _shopify_uniq – counts daily visits
- cart – stores cart items
- _secure_session_id – for checkout authentication
- storefront_digest – access control for password-protected pages
SECTION 8 – Age of Consent
By using this site, you confirm you are at least the age of majority in your region, or have given consent for your minor dependents to use this site.
SECTION 9 – Changes to This Privacy Policy
We reserve the right to update this policy at any time. Changes will take effect once posted on the site. Material changes will be communicated on this page.
Use of Personal Information
We use your personal data to process orders, improve customer service, send promotional emails (if opted in), and for analytics via Google Analytics.
Disclosure to Outside Parties
We do not sell or trade your information. Trusted partners (e.g., Shopify, payment processors) helping us operate our business may have access, subject to confidentiality obligations.
How to Modify or Delete Your Info
You can update your info via the “My Account” section or contact us to delete your account. Note: we may retain transaction records for legal compliance.
Contact Us
To access, correct, or delete your personal data, or file a complaint, contact us at:
Email: support@varunebike.com
Address: RM 13, 27/F HO KING COMM CTR, 2-16 FA YUEN ST, MONGKOK, KL, HONG KONG
Our team will respond to you within 24 hours.
