Shipping policy
- At Varun we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.
- Available Regions: We ship to the lower 48 states in the US (nor AK, HI, PR.) and most regions in Canada. We do not ship to P.O. boxes or APO/FPO addresses.
Shipping Fees & Taxes
| Region | Order Amount | Shipping Fee | Tax |
|---|---|---|---|
| Available Regions | Over $99 | Free Shipping | Tax-Free |
| Available Regions | $99 or less | $20 | Tax-Free |
Note: Prices include taxes. Customers do not need to pay taxes
Shipping Origin
Orders are shipped from our U.S. or Canada warehouses depending on your delivery location and product availability.（Our Company Adress：RM 13，27/F HO KING COMM CTR2-16 FA YUEN ST MONGKOK KL HONGKONG Kowloon.China)
Processing & Delivery Time
-
In-Stock Orders:
- Processing Time: 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email
- Delivery Time: Standard shipping takes approximately 6-12 business days after your order has been shipped. Delivery time may vary based on your location and external factors such as weather or carrier delays.
- Pre-orders or Backorders: Estimated delivery time is shown on the product page.A shipping confirmation email will be sent to your email once the order has shipped.
-
Delayed Delivery:
-
- If your order hasn’t arrived after 15 business days, please contact support@varunebike.com.
- IIf you have not registered on our website, you can still track your order through Live Chat or by sending your order number to support@varunebike.com
- Please feel free to contact support@varunebike.com if your delivery seems unusually delayed.
Shipping Carriers
We primarily partner with reliable carriers such as FedEx, UPS, and Canada Post to ensure timely and safe delivery. The carrier may vary depending on your location and product type.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow 24–48 hours for the tracking number to become active.
- You can track your order and shipping & handling information if you have registered an account on us.varunebike.com.
- If you have not registered on our website, you can still track your order through online customer service or by emailing us using your order number.
- If tracking shows "Delivered" but the item is not received, contact us within 3 business days.
- Orders may arrive in separate shipments if they include accessories.
Address Changes & Cancellations
- Before Shipment: Free address change or cancellation.
-
After Shipment:
- Address change (if successful): $30 fee
- Order cancellation or refusal on delivery: $250 fee
- Return after successful delivery: $250 restocking fee
- （ps：Because we need to consider the costs of labor, logistics, and product listing, etc.）
Additional Notes
- We do not sell to customers under 18 years old. Minors must ride under adult supervision.
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
- It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
See our FAQs for more information about tax, duties, and tracking.
You can also write down your needs through the Contact Us page and we will reply you within 24 hours.
*Our shipping policy complies with applicable consumer protection laws in the United States and Canada.*
